SDI SD0-401 : Service Desk Foundation Qualification Exam

Number of questions: 119
Last Update: Jul 10, 15
Get valuable training resources for SDI SD0-401 and 2000+ other exams.
SDI SD0-401 and 2000+ other Certification Exams Prep Program
Document-Based Study Aids

Features and Benefits

[  ]Actual questions with verified answers

[  ]Leading-edge test prep materials

[  ]New content and references

[  ]Best way to pass your exam

[  ]! Exclusive Test Pass Guarantee

US $99.00
OR - Upgrade to include Exam Simulator. Know the essence of the subject matter, not just practice with test answers. Our Exam Simulator is available for all 2000+ tests including SDI SD0-401.
SDI SD0-401 and 2000+ other certification exams prep program PLUS exam simulator
SDI SD0-401 and 2000+ other certification exams prep program
Lifetime Exam Simulator Access

Features and Benefits

[  ]Simulates real certification exam

[  ]Customizable question types and item distribution

[  ]Provides detailed score reports

[  ]Includes different exam taking modes

Testlive's SDI SD0-401 Exam Testimonials
Excellent Questions and Tutorial
I couldn't have found a better service than TestsLive and believe me I did plenty of research before deciding for TestsLive. When I signed up for the SDI SD0-401 exam I had to find a good and affordable service to help in my studies. The research I did turned up a few candidates, but TestsLive seemed to be the best and turned out to be miles above any of the others - the SDI SD0-401 exam questions and tutorial were better than I could have ever hoped and were definitely worth the small investment I made in my account access.
- From Richard Benjamin
TestsLive products are second to none
I work for a large organization with little opportunity unless you are certified in certain areas. I was told I needed the SDI SD0-401 certification and was disheartened because I saw no feasible way I could do this, but to my astonishment, I not only passed, I was one of the top scorers! Had I not done this and passed so highly, I would not have gotten my promotion! The questions and answers were easy and I felt at ease studying for the SDI SD0-401 exam. I now have confidence that I can tackle any future tests that are required of me. Watch out, future! Here I come!
- From Hamza
Thank you for your assistance!
Nothing comes close to these SDI SD0-401 (Service Desk Foundation Qualification) study materials. I had never tried self-study before because I believed that I always needed someone else there to teach me, but these materials are as good as any teacher. I hate to say it, but they might even be better.
- From Ndzana
TestsLive is the One to Rely On
I have completely enjoyed my experience with TestsLive. As a matter of fact, I've been a loyal customer for the last two years. My last experience with TestsLive was their SDI SD0-401 test simulator. As I've come to expect from TestsLive, it was just the information that I needed to completely pass the test. In Practice Exam mode, I was able to get a feel for the test and what information would be on the test. It took hardly any time at all before I was prepared and ready for the SDI SD0-401 examination. It goes without saying that I more than passed. As always, TestsLive delivered.
- From Agnieszka Rutkiewicz

More ...

SDI SD0-401 Exam Description and Topics

The SDI SD0-401 Service Desk Foundation exam and qualification program serve as an introduction program to the service desk and important terms and concepts. It will test knowledge related to core service management processes and the skills needed to identify and deliver productive support within the service desk IT environment.

The SDI SD0-401 certification is ideal for individuals looking to become service and support professionals. It will provide access to becoming a support analyst and other related jobs. To prepare for this exam, it is highly recommended that candidates enroll in the two-day, in-house SDF training course which introduce candidates to the service field program and familiarize them with important information, much of which will be found on the exam. Downloading a course overview and registering for the course/exam can occur at the SDI-E website.

The SDI SD0-401 exam will cover the following areas of knowledge:

1. Processes and procedures. Key concepts of incident management and service management will be tested, including security, quality assurance, metrics, and service level agreements.

2. Relationship and conflict management. Participants should be familiar with teamwork, customer-client relationships, and dealing with customer problems.

3. Communication skills. Participants must demonstrate effective communication skills and a positive approach to the service environment. In addition, participants must be aware of the importance of the service desk within a business or organization.