SAP C_BOSUP_90 : SAP Certified Support Associate - Incident Management with SAP BusinessObjects Exam
The SAP C_BOSUP_90 (SAP Certified Support Associate - Incident Management with SAP BusinessObjects) exam is required to receive the Certified Support Associate certification in Incident Management w/ SAP BusinessObjects. The exam will consist of 80 questions that must be answered within a 3-hour period, and it will cover fundamental knowledge of BusinessObjects support/troubleshooting/incident management and the application of this knowledge in the command of client messages.
Candidates can prepare for the SAP C_BOSUP_90 exam by viewing the program Learning Map in the SAP Channel Partner Portal. Different training resources are available to take, while a sample test question can be viewed online. The exam can be taken at any SAP testing center worldwide.
Test topics include the following:
1. Problem analysis - Participants should be knowledgeable of early watch alerts, remote access, and other advanced concepts.
2. SAP Enterprise Support and Solution Manager
3. VAR Service Desk
4. Message solving - Participants must know how handle customers and solve messages efficiently.
5. Solutions - Knowing how to provide solutions to customers, using situational practices and rules of conduct, is necessary.