SAP C_BOSUP_90 : SAP Certified Support Associate - Incident Management with SAP BusinessObjects Exam

Number of questions: 81
Last Update: Jul 1, 15
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SAP C_BOSUP_90 Exam Description and Topics

The SAP C_BOSUP_90 (SAP Certified Support Associate - Incident Management with SAP BusinessObjects) exam is required to receive the Certified Support Associate certification in Incident Management w/ SAP BusinessObjects. The exam will consist of 80 questions that must be answered within a 3-hour period, and it will cover fundamental knowledge of BusinessObjects support/troubleshooting/incident management and the application of this knowledge in the command of client messages.

Candidates can prepare for the SAP C_BOSUP_90 exam by viewing the program Learning Map in the SAP Channel Partner Portal. Different training resources are available to take, while a sample test question can be viewed online. The exam can be taken at any SAP testing center worldwide.

Test topics include the following:

1. Problem analysis - Participants should be knowledgeable of early watch alerts, remote access, and other advanced concepts.

2. SAP Enterprise Support and Solution Manager

3. VAR Service Desk

4. Message solving - Participants must know how handle customers and solve messages efficiently.

5. Solutions - Knowing how to provide solutions to customers, using situational practices and rules of conduct, is necessary.