Microsoft 70-685 : Pro: Windows 7, Enterprise Desktop Support Technician Exam

Number of questions: 76
Last Update: Jul 6, 15
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Microsoft 70-685 Exam Description and Topics

The exam number for the Pro: Windows 7, Enterprise Desktop Support Technician test is 70-685. Taking this exam counts as a credit towards obtaining the Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician 7 certification. This proctored exam is geared towards IT professionals who run Windows 7 in a corporate environment.

In order to prepare for the Microsoft 70-685 exam, a candidate is encouraged to enroll in the 6293A: Troubleshooting and Supporting Windows 7 in the Enterprise preparation course, which will last approximately 3 days. Online practice tests will also be made available to candidates in order to familiarize themselves with the content of the exam.

A significant portion of the Microsoft 70-685 exam will be devoted to testing a candidate's knowledge of Managing and Maintaining Systems That Run Windows 7 Client. Subtopics that will arise on this portion of the exam include identifying and resolving performance issues and solving hardware failure issues, amongst other things.

The remaining content of the exam can be divided into the following four categories: Identifying Cause of and Resolving Desktop Application Issues, Identifying Cause of and Resolving Networking Issues, Supporting Mobile Users, and Identifying Cause of and Resolving Security Issues. A candidate should bear in mind that these are general guidelines for the content of the exam.