Exin EX0-115 : IT Service Management Foundation based on ISO/IEC 20000 Exam

Number of questions: 136
Last Update: Jul 18, 15
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Exin EX0-115 Exam Description and Topics

The Exin EX0-115 IT Service Management Foundation (according to ISO/IEC 20000) exam is a 60-minute test, with 40 total multiple choice questions, required for the ITSM Foundation in IT Service Management certification. It is part of the overall ISO/IEC 20000 Qualification Program, which features different components of ITSM. No prerequisite is required, although this exam acts as a prerequisite for higher-level exams. It is available in several languages, including English, Spanish, French, Japanese, Chinese, German, Dutch, Italian, and Portuguese.

To prepare for the Exin EX0-115 exam, IT professionals can enroll in an instructor-led or online training course. Textbooks and guides will accompany the courses and should be thoroughly reviewed before taking the exam. A practice exam and preparation outline should be downloaded for further training. A passing score of 65% is required.

In addition to knowing the key concepts of IT service management and the ISO/IEC 20000 framework, participants should have knowledge of the following topics:

1. The control, relationship, service delivery, and resolution processes, their relationships, and the associated activities, requirements, and application of each process.

2. The Service Management System, including objectives, general management and governance principles, and requirements for resource management and monitoring/improving the processes. Participants should be able to produce and implement a service management plan.