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Cisco Unity Support Specialist Certification Description and Topics

The Cisco Unity Support Specialist certification recognizes individuals with the expertise needed for installing, configuring, and maintaining a Cisco Unity Connection 8.x system in stand-alone voice mail and unified messaging atmospheres. Candidates will develop the ability to combine Unity Connection with other high-level collaboration products, implement security features, administer Voicemail Class of service, and provide additional benefits to customers. The recommended training for this certification is the Implementing Cisco Unity Connection course.

In order to complete the certification requirements, candidates will need a passing score on the 642-263 exam. This 75-minute assessment consists of 45-50 questions that will test the candidate's understanding of Cisco Unity Connection v8.0 and tasks related to its installation, configuration settings, and networking. Examinees will also be expected to describe the overall Cisco Unity Connection system and various deployment models and have an understanding of how to integrate other technologies, such as fax servers and PIMG/TIMG integrations, into Unity Connection. These general exam topics are only intended as basic guidelines to aid in preparation. More specific related content is subject to appear on the exam.