Cisco 642-241 : UCCED (Unified Contact Center Enterprise Design) Exam

Number of questions: 131
Last Update: Apr 5,13
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Cisco 642-241 Exam Description and Topics

The Cisco 642-241 Unified Contact Center Enterprise Design examination is roughly ninety minutes long and consists of seventy to eighty five questions on different topics that individuals who wish to enter this particular IT field are expected to know.

The Cisco 624-241 UCCED exam tests an applicant's knowledge of different design guidelines and considerations that need to be taken when deploying Cisco Unified Contact Center Enterprise solutions. This examination is one part of the unified communications suite involving delivery of intelligent call routing solutions, as well as network-to-desktop integration.

Various topics that applicants who are taking the Cisco 624-241 UCCED examination will be required to know prior to testing include describing the functionality and features of the CCE solution and identifying the different design considerations for unified communications managers in a CCE solution center.

Applicants should have a keen knowledge when it comes to identifying the network designs in Unified CCE solutions and identifying the various design considerations for Unified ICM within a CCE solution. Describing the process of sizing for contact center resources is also a topic that will be covered; six sub topics are included in this particular examination topic.