Cisco 642-165 : UCCX (Unified Communications Contact Center Express Implementation) Exam

Number of questions: 75
Last Update: Jul 25, 15
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Cisco 642-165 Exam Description and Topics

The Cisco 642-165 UCCX Exam (Unified Communications Contact Center Express Implementation) is a 75 minutes exam with a range of 55-65 questions. Taking this exam is necessary to obtain the Unified Communications Contact Center Express Specialist certification. This exam tests a candidate's knowledge of the design, implementation, and operation of Cisco Contact Center Express v8.0 deployments. This test is available only in English, and the exam number for this test is 642-165.

Candidates are encouraged to begin preparing for this exam by taking the Deploying Unified Contact Center Express & Unified IP Interactive Voice Response Deployment (UCCXD) v4.0 course. This training course is based upon the UCCX v8.0 release. The exam certification associated with this exam is the Cisco IP Contact Center Express Specialist. These training courses are offered exclusively by Cisco Learning Partners, which is the only authorized source for Cisco IT training.

Just some of the topics that will be covered on the Cisco 642-165 exam include designing a Unified Contact Center Express System Deployment, implementing a Unified Contact Center Express System, and operating said Unified Contact Center. These subjects are general guidelines for the content of the exam, and additional questions about related subject matter may appear on the exam at the time it is administered.