Professionals who wish to obtain the CCNA Voice (Cisco Certified Network Associate - Voice) certification must have associate level knowledge of the concepts needed to administer a voice network. These skills include knowledge of VoIP technology, call control, voicemail solutions, handset, IP telephony, and IP PBX. Additionally, a CCNA Voice professional is capable of operating Cisco Unified Communications Manager 8.0 (CUCM).
Typically a CCNA Voice (Cisco Certified Network Associate - Voice) certification allows those who hold it to have positions such as voice technologies administrator, voice manager, or voice engineer. Those holding the certification generally work in large organizations, such as governments, large corporations, and universities. Alternately, they may operate Cisco CallManager Express (CME) and Cisco Unity Express (CUE) within medium and small organizations.
Before taking the CCNA Voice concentration exam, a candidate must hold either a current CCNA or CCIE certification. The required exam for the CCNA Voice concentration is the 640-461 Introducing Cisco Voice and Unified Communications Administration exam.