The BlackBerry Certified Support Specialist certification is specifically designed to validate the essential skill set of the support technician who configures and troubleshoots Blackberry smartphones in an Enterprise OR Blackberry Internet Bundle environment.
Because this certification can validate the skills of support specialists working in either environment, a single certification exam that targets the support skills required for the specific environment is what must be completed for earning the certification.
For Support Specialists working in an Enterprise environment, the BCP-221 exam must be completed. This exam is entitled the Supporting Blackberry Devices in an Enterprise Environment, v5.0.
Specialists working in a Blackberry Internet Bundle environment, on the other hand, will want to complete the BCP-220 exam, which is entitled Supporting Blackberry Devices in a Blackberry Internet Service Environment.
Blackberry offers exam preparation materials on its website, including exam guides, self-study guides and practice exam resources. Support specialists can also choose to use resources from private exam prep companies in preparing for their certification tests. Gaining hands-on experience in supporting Blackberry devices in the environment in which they intend to become certified is important to successfully passing the certification exam, as is focused study of the appropriate testing materials.