BlackBerry BCP-221 : Supporting BlackBerry Devices/Enterprise version 5.0 Exam

Number of questions: 102
Last Update: Jul 30, 15
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BlackBerry BCP-221 Exam Description and Topics

The BlackBerry BCP-221 Supporting BlackBerry Devices in an Enterprise Environment Exam is among the professional exams utilized in the BlackBerry Certification Program and can be applied to several formal BlackBerry credentials. A full list of applicable credentials can be found in the BCP-221 Exam Guide. The BCP-221 Exam is designed to test the proficiency of technical support personnel working with BlackBerry devices in an Enterprise environment, including Enterprise version 5.0.

There are 63 single and multiple answer multiple choice questions on the BCP-221 Exam and 90 minutes are allotted for completed of the closed-book test. There are no prerequisites for registering for the exam, but instructor led training, self study, and at least some experience with the software is recommended for success.

Parts of Exam topics are:

1. BlackBerry Desktop troubleshooting

1.1. Analyze and resolve error messages and issues

1.2. Troubleshoot synchronization issues

2. BlackBerry device troubleshooting

2.1. device connection statuses and types

2.2. identify and troubleshoot device issues

2.3. enterprise activation process

2.4. data flow in the enterprise solution

3. BlackBerry Desktop Manager installation, upgrade, and setup

3.1. Desktop Software installation and upgrades

3.2. available setup options for Desktop Manager

4. Security and the BlackBerry Enterprise environment

4.1. security options and features

4.2. IT policies and security

4.3. Smart Card Reader - implementation and troubleshooting