BlackBerry BCP-220 : Supporting BlackBerry Devices in a BlackBerry Internet Service Environment Exam

Number of questions: 129
Last Update: Jul 16, 15
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BlackBerry BCP-220 Exam Description and Topics

The BlackBerry BCP-220 Supporting BlackBerry Devices in a BlackBerry Internet Service Environment Exam is part of the BlackBerry Certification Program and a passing score on the exam can count toward multiple certifications. Further information on the applicable certifications can be found in the BCP-220 Exam Guide. The BCP-220 Exam is designed to measure the skills and abilities of support representatives working with BlackBerry devices and BlackBerry Desktop Software within a BlackBerry Internet Service environment.

The BCP-220 Exam is a closed-book, pass-fail test. There are 64 questions on the test and including single and multiple answer question formats. Ninety minutes are allotted for completion of the exam and there are no prerequisite requirements for sitting for the test. Test prep and study are recommended, including some experience with BlackBerry devices and software as well as instructor led courses and self study materials review.

Parts of Exam topics are:

1. Supporting the BlackBerry Device

3.1. navigate device menu and features

3.2. Manage Connections application

2. Supporting the BlackBerry Internet Service

1.1. BlackBerry Internet Service account creation

1.2. Add, remove and edit accounts

1.3. Advanced email options

3. Supporting BlackBerry Desktop Software

3.1 Determine installation options

3.2 Settings configuration and

4. Troubleshooting the BlackBerry Device

4.1. device error codes - codes and solutions

4.2. causes of low memory

4.3. browser issues - identification and resolution