BlackBerry BCP-211 : Supporting BlackBerry Devices in an Enterprise Environment Exam

Number of questions: 123
Last Update: Jul 21, 15
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BlackBerry BCP-211 Exam Description and Topics

The BlackBerry BCP-211 Supporting BlackBerry Devices in an Enterprise Environment Exam contains 60 multiple choice questions and must be completed in 1.5 hours. The BCP-211 Exam covers 10 primary subject matter areas related to managing and supporting BlackBerry devices and desktop software in an Enterprise Environment.

The BlackBerry BCP-211 Exam can be applied to one or more credentials in the BlackBerry Certification Program and no prerequisites are required for taking the test, though at least six months of experience is recommended for success. Instructor Led, online and self study training is also recommended.

Parts of Exam topics are:

1. Troubleshooting issues with the BlackBerry Desktop Manager

1.1. Analyze and resolve error messages

1.2. BlackBerry Desktop Manager folder structure

1.3. third-party email applications

2. Troubleshooting issues with BlackBerry devices

2.1. connection states and types

2.2. Identify and troubleshoot errors

2.3. activation process

3. BlackBerry Desktop Manager installation, upgrade, and setup

3.1. prerequisites and deployment options

3.2. Determine device users' needs

3.3. Desktop Manager configuration

4. BlackBerry Device options and features

4.1. BlackBerry device models - identification and differences

4.2. software versions - capabilities and limitations

4.3. device menus