BCS BH0-009 : ITSM Foundation Certificate in Problem & Incident Management Exam

Number of questions: 74
Last Update: Jul 24, 15
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BCS BH0-009 Exam Description and Topics

A candidate who takes the BCS BH0-009 ITSM Foundation Certificate in Problem and Incident Management exam can expect to gain a knowledge and understanding of handling complex issues, analyzing problems, making decisions, and how to avoid future problems with their field expertise. The associated test number for this exam is BH0-009.

The BCS BH0-009 test is targeted towards individuals who require a basic understanding of the 5 rational processes and how they may be used to enhance the quality of Problem Management and Incident Management within the framework within an organization. In order to take this exam, a candidate must have a basic knowledge of IT, and must have attended a Kepner Tregoe® Problem & Incident Management workshop.

The BCS BH0-009 exam will contain a range of 40 questions, which will be presented in multiple choice format. A candidate will be allotted 60 minutes in which to complete the test, and in order to pass the exam, a minimum score of 65% must be achieved. If English is not a candidate's first language, they will be provided with a maximum 75 minute time allotment.

Topics that will be covered on this exam include an introduction, situation appraisal, problem analysis, decision analysis, and potential problem analysis. These are guidelines for the general content of the exam, and additional questions about related content may appear.