BCS BH0-001 : IT Service Management Foundation Exam

Number of questions: 42
Last Update: Jul 3, 15
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BCS BH0-001 Exam Description and Topics

The BCS BH0-001 IT Service Management Foundation exam is designed to assist IT professionals gain the knowledge, skills and competencies they need to deliver a quality service.

The exam number for this test is BH0-001. Mandatory attendance at a BCS accredited training course is required to take this certification. A candidate must also hold the Foundation Certificate in IT Service Management. Training Providers will ensure candidates hold this Certificate before they take the examination.

In order to be successful at the BCS BH0-001 exam, a candidate is going to need to possess knowledge of handling complex issues (Situation Appraisal), analyzing problems (Problem Analysis), making decisions (Decision Analysis), how to avoid future problems. Training and preparation materials will be made available to candidates for the exam.

It is important for a candidate know that this certification does not provide the advanced level of knowledge for external auditors, consultants or those responsible for managing implementation of the standard in a service provider organization.