Avaya 3102 : Avaya Aura Session Manager and System Manager Implementation and Maintenance Exam
The Avaya 3102 Session Manager and System Manager Implementation and Maintenance examination will test information related to the features, configuration, maintenance, and troubleshooting of Avaya Aura Session Manager and System Manager. Successful completion is required to receive the Avaya Certified Support Specialist (ACSS) certification.
Three courses are available to assist candidates in preparing for Avaya 3102 exam, including the Session Manager and System Manager Administration Boot Camp course and a class focusing on each Manager program. Although these courses are only optional, they will cover exact questions that will be asked on the exam, and are therefore highly recommended. Experience of 2-4 years with the associated technologies is also suggested, but not required.
The following items will be found on the Avaya 3102 exam:
1. Participants should have complete knowledge of the product architecture, including features, functions, and specific components. The ability to install, configure, administer and maintain the technologies is required.
2. Technical issues and requirements must be easily identified, described, and resolved. Participants should have adequate knowledge of troubleshooting techniques.